Responsible Gambling at Wild Tokyo Casino
At Wild Tokyo Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Wild Tokyo Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards and international best practices. We take our duty of care seriously and actively work to prevent problem gambling by providing our players with the resources and tools they need to gamble responsibly.
Our responsible gambling framework is regularly reviewed and updated. The information on this page reflects our current policies as of June 2026.
Are You Gambling Responsibly?
Ask yourself the following questions honestly:
- Do you spend more money on gambling than you can afford to lose?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you ever lied to family or friends about how much you gamble?
- Do you chase losses by continuing to gamble after losing money?
- Has gambling affected your work, relationships, or mental health?
- Do you feel restless or irritable when you try to cut back on gambling?
- Have you borrowed money or sold possessions to fund gambling?
If you answered yes to one or more of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.
Responsible Gambling Tools
Wild Tokyo Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.
Loss Limits
Loss limits allow you to cap the amount you can lose over a set period. This is an effective way to keep your gambling within a budget you are comfortable with.
Session Time Limits
You can set a maximum session duration so that you are automatically reminded or logged out after a specified period of play. Regular breaks are an important part of responsible gambling.
Reality Checks
Enable reality check notifications to receive regular reminders of how long you have been playing and how much you have spent during your session.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Wild Tokyo Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Please note that self-exclusion is a serious measure. If you choose permanent self-exclusion, this decision cannot be reversed.
Account Closure
You may close your account at any time by contacting our customer support team. Any remaining balance will be returned to you in accordance with our withdrawal procedures.
National Self-Exclusion — BetStop
Australia operates a national self-exclusion register called BetStop, administered by the Australian Communications and Media Authority (ACMA). BetStop allows you to self-exclude from all licensed online wagering services in Australia simultaneously.
You can register with BetStop at www.betstop.gov.au or by calling 1800 238 786 (free call, available 24/7). Once registered, all licensed Australian gambling operators, including Wild Tokyo Casino, are legally required to honour your exclusion.
Protecting Minors
Wild Tokyo Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in Australia
If you or someone you know is experiencing difficulties related to gambling, free and confidential help is available. We encourage all players to reach out to the following organisations:
Gambling Help Online
Gambling Help Online is a free, confidential service available 24 hours a day, 7 days a week, providing counselling and support for people affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
- Live chat available on the website
Lifeline Australia
Lifeline provides crisis support and suicide prevention services. If gambling is affecting your mental health, Lifeline counsellors are available around the clock.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Beyond Blue offers support for anxiety, depression, and other mental health conditions that may be linked to or worsened by problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24/7)
MensLine Australia
MensLine provides telephone and online support for men dealing with emotional health and relationship issues, including those related to gambling.
- Website: www.mensline.org.au
- Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
If gambling has caused financial difficulties, free financial counselling is available through the National Debt Helpline.
- Website: www.ndh.org.au
- Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm)
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it.
- Only gamble with money you can afford to lose.
- Treat gambling as entertainment, not as a source of income.
- Take regular breaks and do not play for extended periods.
- Do not gamble when you are feeling stressed, depressed, or under the influence of alcohol.
- Do not chase losses — accept that losing is part of gambling.
- Balance gambling with other leisure activities.
- Keep track of the time and money you spend gambling.
Contact Us
If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, our customer support team is available 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Available directly on the Wild Tokyo Casino website
Wild Tokyo Casino is dedicated to ensuring that gambling remains a safe and enjoyable experience for all
